Refund and Returns Policy

At Ibne Alam, we strive to ensure complete customer satisfaction with every purchase. Our Refund and Returns Policy is designed to offer a hassle-free experience and address any concerns related to the products you receive.

1. Return Eligibility

  • Items must be returned within 7 days of delivery.
  • To be eligible for a return, the product must be unused, in its original condition, and with all original packaging and tags intact.
  • Items that have been customized or made to order are not eligible for return unless defective or damaged.

2. Non-Returnable Items

  • Sale or discounted items.
  • Customized furniture or made-to-order products.
  • Items without original packaging or that have been used, installed, or altered.

3. How to Initiate a Return

  • Contact our customer support team via info@ibnealam.com or 051-2755743 within the 24 hours period.
  • Provide your order number, product details, and reason for return.
  • Our team will guide you through the return process and provide a return authorization, if applicable.

4. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days, and the refund will automatically be applied to your original method of payment.

5. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately.
  • We may request photos or other documentation to process your claim.
  • Damaged or defective items will be eligible for a full refund, exchange, or replacement, subject to availability.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
  • Original shipping costs are non-refundable.

7. Exchange Policy

  • If you wish to exchange a product, please contact us within 2 days of receiving the product.
  • Exchanges are subject to product availability and must meet the same conditions as returns.

8. Changes to This Policy

Ibne Alam reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team at:

  • Phone: 051-2755743
  • Email: info@ibnealam.com
  • Address: 84, Adam Jee Road, Saddar Rawalpindi

By offering a fair and transparent policy, we hope to build lasting trust and confidence in your shopping experience at Ibne Alam.